A Smarter, Faster Way to Protect Mortgage Payoffs: PayoffProtect Now Fully Integrated with SoftPro

Fraud thrives in gaps and inefficiencies. Mortgage payoffs, with their large sums and multiple stakeholders, are prime targets. The more complex the process, the more opportunities for fraudsters to slip in unnoticed.

That’s why we’re making it easier than ever for title professionals to verify mortgage payoffs seamlessly—without extra steps, clicks, or manual data entry.

Starting March 19, PayoffProtect will be fully integrated with SoftPro, an industry-leading title production software (TPS). Title agents and real estate attorneys can verify mortgage payoff instructions without ever leaving SoftPro—eliminating platform-switching and reducing risk at every step.

With this integration, you can reduce your surface area of risk while increasing your flexibility in how you adopt key technologies.

This is a massive step toward making fraud prevention second nature across the industry, and I couldn’t be more thrilled to share more about it.

A fully integrated PayoffProtect experience in SoftPro

Instead of jumping between systems, toggling between screens, or manually entering data, you can now verify mortgage payoffs all in one place. That means faster closings, fewer clicks, and less chance for human error.

More specifically, you’ll unlock:

1. Seamless workflow integration – Now you can gain access to CertfID wire fraud protection features while staying within your familiar SoftPro workflow. The integration minimizes the need to switch platforms, enhancing user efficiency and reducing processing times. 
2. Faster closings, less friction – With the new CertifID enhancements of Send and Collect via Submit Automation and of Send, Collect, Confirm, and PayoffProtect via Accept Automation, data is pre-populated for accuracy, and files are auto-stored—keeping closings moving without unnecessary delays.

Shortly after release in April, we’ll also be rolling out the Payoff Reader, allowing you to upload a PDF and pre-populate data fields like routing and account numbers.

Ultimately, fraud prevention shouldn’t be a burden. By integrating directly into your existing SoftPro workflow, we make it easier to secure every transaction.

But there’s something else that is just as important as making security effortless: ensuring you have the freedom to choose how you protect your transactions.

Why freedom of choice matters in fraud prevention

Wire fraud prevention should work for you—not the other way around. The title and real estate industry relies on a diverse set of technologies, and fraud protection should be available wherever you do business—without forcing you to change how you work.

Expanding protection

CertifID is committed to making fraud protection widely accessible across the industry. Every member of your team plays a role in protecting your business, and we understand how important it is for wire fraud to become like second nature in their daily work. By giving you the flexibility to work within your preferred platforms, you can introduce the use of tools at the right steps for your business. It allows you to feel confident that you’re not leaving yourself open to fraud. 

Our mission has never changed: to secure every real estate transaction so that we can keep your money safe and out of the hands of criminals. This is a continuation of that mission. The more companies that are protected, the stronger the entire real estate ecosystem becomes—closing every opportunity for fraudsters to strike.

Consistent security, every time

Fraudsters don’t need to be lucky—they just need you to slip up once. Last year, 65% of customers reported avoiding at least one high-risk instance of suspected fraud (State of Wire Fraud 2025). They’ll keep targeting your company until they find a vulnerability. 

Change management is tough. That’s why we’re embedding security into the platforms you already use. There's no need to introduce another tool. With PayoffProtect in SoftPro, your team gets best-in-class fraud prevention without disrupting existing workflows, so there are no hiccups in any transaction.

Smarter fraud prevention, built into your workflow

Our integration with SoftPro is another step toward making fraud prevention seamless, secure, and scalable. We’re removing the extra steps that could slow you down—without compromising security. Now, title professionals can work faster while keeping every transaction protected from fraud.

If you’d like to learn more, here are a few ways to get started:

1. If you’re already a SoftPro user, connect with our team for an overview of the integration and how to start using PayoffProtect.
2. If you’re already a CertifID customer, your Customer Success Manager is available to support you—just reach out at your convenience.

We also encourage you to attend informational webinars on March 11 at 11 a.m. ET or March 12 at 2 p.m. ET with SoftPro. We’ll break down more about how to use CertifID PayoffProtect in the exciting new integrated experience within SoftPro.

The best way to fight fraud is to prevent it before it happens. We hope this partnership between CertifID and SoftPro provides the operational zen you need to close each deal confidently.

‍